Delivery & Ordering

The processing of your order, the manufacture of the products and the delivery  will take our team an average of 7 to 12 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods, despite the transport made difficult by the coronavirus. The health crisis due to the coronavirus can cause delays because transport companies are extremely slow and customs has to process a very large number of parcels.

You can follow the progress of your order by clicking on the following link: Parcel tracking.

We deliver our products all over the world. There is no minimum quantity required per order and all our deliveries are free of charge from 30$.

A problem with the Post Office? Lost, broken or destroyed parcel?

With our secure delivery, Instant Japan takes care of any disputes for you. Customer satisfaction is our priority. We do not blame the carrier and leave you to "fend for yourself". We take full responsibility by immediately sending you a new parcel at our expense.

Do not hesitate to contact us by e-mail at support@instant-japan.com: our team will do its utmost to meet your expectations.

Cancellation & Return

Yes, as long as your order is not "in process".

It is absolutely possible to cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price.

Do not hesitate to contact us by email at support@instant-japan.com: our team will do its utmost to meet your needs!

We are only able to accept a return in the event of a proven product defect.

Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to support@instant-japan.com with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

Taxes & Customs

We do not charge sales tax for international shipments. However, shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer. Find out more in Taxes & Customs.

Shipments to customers within Japan include consumption tax.

Shipments from Japan may be subject to additional taxes and handling fees imposed by the customs authorities and mail carrier of your country and region. Such costs are the responsibility of the customer. Find out more in Taxes & Customs.

Taxes or customs duties vary by country and region, so unfortunately we cannot estimate these in advance. Find out more in Taxes & Customs.

Security

Your security, our priority: our site only offers secure and guaranteed safe payment methods.We accept :

Credit CardsDebit cardsPaypal

Our online payment services :Stripe**Stripe is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to give you a maximum of payment possibilities.Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at the moment.

Yes !

The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol on the website in the address bar.

Other Questions

We make your shopping as easy as possible.

You select the desired product(s)

Click on "add to basket".

Click on the shopping cart icon in the top right corner (your "basket") to complete your shopping.

We also offer you the possibility to create an account to make the process even simpler.

No. Except in exceptional cases, we only accept one discount code per order.

If you would like to order in bulk, send an e-mail to our team at support@instant-japan.com.